Personal Data & Consent
"Personal data" means any information collected and logged in a format that allows you to be identified personally, either directly (e.g. name) or indirectly (e.g. telephone number) as a natural person. We request from all guests when making a hotel reservation data such as first and last name, title, phone number, address, passport number, date of birth, nationality, booking periods, email address. These personal data are then stored within the Centara Hotels & Resorts guest database.
Withdrawal of Consent
Before the personal data are being collected we ask each guest, online of offline to give their consent and accept our terms and conditions. This consent is given voluntarily and may be revoked at any time by sending an email to [email protected] Note that your information will remain stored within Centara Hotels and resort database but will no longer be processed or used.
We collect your personal data on different occasions: when you book a room online, when you purchase a gift card or a voucher, during check-in, when you eat or drink at one of the hotel bar or restaurant during a stay, when you send a request or a review online via one of the contact forms on our website, when you sign up for one of our loyalty programmes, when you submit a Guest Satisfaction Survey (GSS), when participating in games or competitions, when you subscribe to our newsletters in order to receive offers and promotions via email and when you book a Spa treatment.
We also receive your personal information from third parties such as tour operators, travel agencies, GDS reservation systems and Online travel agents. But also from Centara hotels and resorts pages on social networks and when you use social login to connect to your membership account.
Purpose of collection
Personal data and navigation information
We may adapt our the offers we display on our website based on your internet navigation on Centara Hotels & Resorts websites or within sites or services published by third parties and on which we issue cookies.
If you have provided us with personal data, including your email address, when you register to one of our loyalty programme or book a room via our website, we may, subject to your choice, associate information of your navigation with your personal data to display on your browsing device, personalized offers that are designed specifically to meet your interests.
Data access and 3rd Party
We may share your personal information within our organization and with third-party service providers to better serve your needs. However, we ensure that access is restricted and in the case of 3rd party provider that they protect your personal information in compliance with the relevant regulation authority.
a. Centara Hotels & Resorts employees
In order to offer the best possible service, we can share your personal data and give access to authorized personnel from Centara Hotels and Resorts, including:
Different type of personal data need to be shared depending on the duty of our personnel. Only the relevant information for each type of personnel is shared.
b. Outsourced service providers
IT sub-contractors, international call centers, banks, credit card issuers, external lawyers, dispatchers, printers.
c. Commercial partners
Centara Hotels and Resorts. may improve your experience online and at the hotel by sharing certain personal information with its commercial partners. It will allow us to determine your interests and your customer profile, and to create personalized offers.
d. Social networks
Centara Hotels and Resorts allow C1C members to login on the website without the need to fill out a form. This is referred to as Social login. If you log in using the Facebook login system, you explicitly authorize Centara Hotels and Resorts to access and store the public data on your Facebook account, as well as the other data mentioned during use of the Facebook login system. In addition, we may also communicate your email address to Facebook in order to identify whether you are already a Facebook user, and create personalized and relevant ads which will be displayed in your Facebook account.
e. Local authorities
We may be forced to share personal data to local authorities if this is required by law or as part of an inquiry and in accordance with local regulations.
Data ownership and Data requests
Your personal information will become the property of Centara Hotels & Resorts as well as its subsidiary. We are happy to provide our guests a digital copy of the Protected Information that we hold about them. We require you to provide a proof of your identity, typically in the form of a passport copy, together with contact information so we can process your request. In addition, you can also request to get your data suppressed from Centara Hotels and Resorts guest data base if you no longer wish us to detain any of your personal information. We have created the form below to ease this process: